Insoo Kim Berg's book Family Based Services: A Solution-Based Approach (Norton Professional Books)
(1994) explains the concept of reframing nicely: "Reframing is simply an alternate, usually a positive interpretation of troublesome behavior that gives a positive meaning to the client's interaction with those in her environment. it suggests a new and different way of behaving, freeing the client to alter behavior and making it possible to bring about changes while "saving face". As a result, the client sees her situation differently, and may even find solutions in ways that she did not expect." Then, she gives some examples (slightly altered by me):
Troublesome behavior
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Reframed version
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Lazy
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Laid back, relaxed, taking it easy
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Pushy
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Assertive, action oriented
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Impatient
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Action-oriented, has high standards
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Uncaring
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Allows room for others
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Agressive
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Strong, unaware of his own strength
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Nagging
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Concerned, trying to bring out the best in someone
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Withdrawn
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Deep thinker, thoughtful
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1. Think about what your current interpretation of the client's troublesome behavior.
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2. Train yourself to think of a number of alternative interpretations of the same behavior.
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3. Pick the one interpretation that seems most plausible and most fits the client's way of acting and thinking.
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4. Formulate a sentence in your mind that describes the new positive interpretation.
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5. Give the client feedback on what your thoughts are.
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6. The client reaction will let you know whether your reframing fit her or not. A good fit will bring a visible change in the client. Some clients look stunned, shocked, amused; they may even start to laugh.
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8 comments, click here to add your comment:
I'd like to add 1 example to the Troublesome behavior vs. Reframed version list and add something to laziness:
Chaotic - flexible, capable of adapting to a changed plan or rule
Lazy - good at seeing what's really necessary to do and how to accomplish a task as efficient and quick as possible
Hi Alexandra,
I already feel better ;)
this is a wonderful article by insoo we all miss her in the U.S.
Hi Joy, thanks. I read on linkedin that you use several Sf techniques in your work for the LAPD? Care to share some experiences?
it's something I use being a manager but on the other hand lose sight of when the going gets thougher. Of course my pifalls are pushy, impatient and nagging. That doesn't help.
I can imagine that
This is a great idea. Do you have any short snippets of conversation as an example of this idea?
Hi Rodney, lots of them. I'll try to post one or a few brief examples here, soon
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